Practice Management

The Power of Patient Satisfaction

A new study highlights the magnitude of an ongoing shift in medicine: The “retailization” of health care means excellent customer service is increasingly essential to a successful practice.


To Attract a Physician, There’s No Place Like Home

To no one’s surprise, a scan of physician recruitment websites reveals that determining a potential hire’s likelihood to be a good fit is a common concern. However, that question encompasses not only whether the candidate has the necessary capabilities and shares the hiring organization’s values, but also whether he or she will blend comfortably into the surrounding community and stay long term.


Bypassing the Fraud Freeway

As if providing excellent care, navigating government regulations and juggling staff schedules were not enough, physician practices also face the serious threat of internal fraud.


Coming to Grips with the Basics of Business

Nearly two in five medical residents report having little grasp of the basic tenets of business, according to a study by Merritt Hawkins, a Dallas-based physician search and consulting firm. Over half of those surveyed say they received no business training in medical school.


Motivating Factors: Potential Drivers of Future EHR Adoption

The EHR adoption rate among physicians in the United States is high — greater than 80 percent, according to federal government data — but with federal meaningful use (MU) incentives drying up, what will it take to get the holdouts on board?


Product Spotlight

BD Vacutainer UltraTouch Push Button Blood Collection Set

Research has demonstrated that minimizing injection-site discomfort increases patient satisfaction, which can have a bearing on provider reimbursement.

Medical technology firm Becton, Dickinson and Company (BD) recently won FDA...


Drilling Down on the Pivotal Role of Nurse Practitioners

In the midst of a provider shortage, nurse practitioners (NPs) play an increasingly vital role in health care. New qualitative research highlights NPs’ importance in connecting with patients and enhancing communication.


Homing In on Healthier Hospital Food — on a Budget

Research linking a poor diet to a variety of health conditions is overwhelming, spurring some hospitals to revamp their menus and eliminate fast food. As it turns out, those changes don’t have to break the bank.


Physician Computer Use during Appointments May Harm Perception of Care

Time physicians spend entering data into EHRs during appointments may reduce patient satisfaction, a recent study in JAMA Internal Medicine suggests.


Product Spotlight

Paint Shield

The CDC estimates that one in 25 patients in a U.S. hospital on any given day has a healthcare-associated infection (HAI), and most HAIs take place outside the ICU.

Sherwin-Williams has introduced Paint Shield, a paint that kills more than 99.9 percent of bacteria such as...